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FUNCTION: Responsible for a variety of duties involving the setup of Time and Labor Management (TLM) services for new and existing clients. Works with other members of the Implementation team while addressing customer needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. Assists Payroll Specialists when existing customers add TLM services and helps to resolve complex TLM issues. Conducts client training sessions to enhance user understanding of TLM products and services.

ACCOUNTABILITIES :

Operations/Process:

• Establishes and communicates a clear timeline of events with Payroll Development Officers and clients to ensure all tasks associated with client setup and training are completed on time
• Builds and audits of TLM products, accrual policies, attendance policies, etc.
• Assist client with time clock set-up, communication, and functionality
• Research various TLM issues for internal and external clients
• Maintain in depth knowledge of our TLM product, features, and usage
• Completes client setup in payroll software application with basic earnings and deductions
• Completes employee setups and audits in payroll software application
• Transfers prior wages paid to current payroll and performs test payrolls
• Ensures accurate and timely completion of new payroll client setups
• Designs client interface solutions
• Independently researches client questions and explores various resources in order to provide solutions
• Frequently performs remote training and on occasion, on-site training for new clients
• Identifies and recommends enhancements to department processes creating efficiency improvements
• Cross-trains in other Bangor Payroll departments in order to assist when needed

Customer Experience:

• Communicates directly and professionally with internal and external clients, providing exemplary customer service
• Communicating with clients via phone and email to provide assistance with technical, navigational, and time system related inquires
• Periodically conducts on-site interviews to gather company and employee TLM data for new clients
• Analyzes clients' current TLM methods and facilitates implementation of solutions

Compliance and Control:

• Stays current on TLM regulations and trends
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
• Prioritizes tasks and demonstrates excellent time management skills
• Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
• Demonstrates willingness to accept new projects and strives to become a subject matter expert
• Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
• Performs additional duties as requested
• Maintains strict confidentiality

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent required college, Human Resource Management, Business, Information Technology or related area preferred, or equivalent in education and work experience in payroll or TLM
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, and oral and written communication skills required
• Ability to work with little supervision
• FPC (Fundamental Payroll Certification) preferred
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Microsoft Word, Excel and Outlook proficiency

Physical Demands/Conditions Requirements:

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.