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Join Our Team - Find Your Future!

At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance - Premiums as low as 0$ for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term Disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition assistance for employees and scholarships available for employees' children
• Discounts on our products and services
• Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, and VT!

Essential Functions:

• Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

Experience:

Two to four years of supervisory experience is preferred.

Other Attributes Required:

• Leadership skills and a desire to lead and train
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Delegation and follow-up skills with an emphasis on quality control

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