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Join Our Team as a Care Coordination Associate

Are you passionate about making a real impact on people's lives? Do you thrive in a supportive and collaborative work environment? If so, we want you to be a part of our Care Coordination team!

At FedPoint, we are dedicated to providing exceptional long-term care services and support to our valued clients. Our Care Coordination Department plays a vital role in ensuring that individuals receive the care they need when they need it. As a Care Coordination Associate, your primary responsibilities will include:

**Your Key Duties:**

As a Care Coordination Associate, you'll be entrusted with pivotal duties that directly contribute to our clients' well-being and satisfaction. Your key duties will encompass:

Initiating new claims and securing necessary medical requirements.

Managing the recertification of permanent, non-recoverable claimants.

Updating and optimizing clients' Plans of Care.

Coordinating with hospice providers to maintain eligibility.

Providing ongoing support to clients through calls, inquiries, and claim invoices.

**Why Choose Us:**

- **Meaningful Responsibilities:** Your role is central to our mission, making a profound impact on the lives of our clients.

- **Team Collaboration:** Join a close-knit team of professionals who work together to achieve our goals.

- **Continuous Development:** We invest in your growth through training opportunities.

- **NO WEEKENDS** Monday through Friday schedule with 3 days working from home! HYBRID ROLE!

**Qualifications:**

- High school diploma or GED required.

- 2+ years of prior long-term care or insurance support experience preferred.

- Proven customer service or customer relations skills.

- In-depth knowledge of long-term care insurance.

- Proficiency in Microsoft applications and strong computer literacy

- Strong organizational and decision-making abilities.

- Exceptional written and verbal communication skills.

- Capability to foster strong working relationships and excel in a team environment.

- Completion of America's Health Insurance Plans (AHIP) Long-Term Care courses within 3 years of joining.

- Must be within driving distance to Portsmouth, NH as this is a Hybrid role requiring 2 in-office days (Mon/Tues or Thursdays preferred)

**Skills We Value:**

- Excellent interpersonal and telephone communication skills.

- Meticulous attention to detail and unwavering follow-through.

- Proficiency in multitasking and prioritization.

- Ability to work both independently and collaboratively.

- Strong technical acumen, analytical thinking, and problem-solving capabilities.

- Exceptional organizational skills.

- Outstanding customer service aptitude.

- Displaying tact, diplomacy, and professionalism in all interactions.

If you're ready to take on these impactful duties, enrich the lives of others, and advance in a dynamic and supportive environment, apply today to become a valued member of our Care Coordination team! Your dedication will be rewarded with the satisfaction of knowing you're making a tangible difference.

Location: Portsmouth, NH

Full-Time Position M-F with core business hours

The CORE of who we are...

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what's in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off:3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters