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POSITION: Receptionist

LOCATION: All sites (Lincoln, Lee, Medway & W. Enfield)

STATUS: Per diem

EXEMPT/NON-EXEMPT: Non-exempt

WORK SCHEDULE: Varies for coverage

SUMMARY: Responsible for initial and follow-up patient contact, including managing schedules and day-to day patient flow, answers phone calls and refers calls as appropriate, and assists patients with any needs they may have. 

*RESPONSIBILITIES AND DUTIES: *

• Works within their Care Team to create and sustain a Patient Centered model of quality health care.
• Answers telephone and refers calls as appropriate
• Creates accurate and complete messages for the providers and support staff.
• Utilizes the electronic medical record for all patient interaction.
• Verifies insurance eligibility for the next day’s patients.
• Responsible for printing all 340B cards for the next day’s patients.
• If appropriate, contact on-call provider regarding after hours messages.
• Greets patients and visitors with professional and quality customer service.
• Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed.
• Maintains awareness of Provider’s schedule.
• Collects payments and co-payments as necessary and forwards to accounts receivable.
• Collects, verifies, and inputs all pertinent patient demographics into the computer at each concurrent visit making necessary changes if needed, including insurance and guarantor information.
• Provides a copy of HAN’s Notice of Patient Privacy Practices and obtains signature on Acknowledgement of Privacy Practices form from patients that do not have one currently in the system.
• Offers and explains the sliding fee program and directs patients to the sliding fee specialist when appropriate.
• Utilizes the electronic medical record for all patient interaction.
• Works collaboratively as a member within the clinical care team.
• Works effectively to provide a team-based approach in order to provide our patient's with Quality Care.
• Assists patients with any needs they may have.
• Performs patient scheduling and rescheduling. 
• Ensures access by offering appointments with the patient’s primary care physician or Walk In Care if appropriate.
• Performs effective appointment confirmation calls and mail reminder letters.
• Mails welcome packets to all New Patients.
• Ensures proper charges are entered on the super bill, and ensures each patient is checked out for that day.
• Performs outreach to patients and processes no show letters to patients per protocol.
• Performs outreach to patient regarding preventive and chronic gaps in the patient’s care.
• Prints summary lists (clinical summaries, medication/allergy lists, etc.).
• Review appointment history and follow up as needed.

QUALIFICATIONS:

• Must have excellent customer service skills
• Must be proficient with computers
• Must be able to multi task and work in a fast paced environment
• Health care reception experience preferred