cPort Credit Union

Call Center Supervisor

Portland, ME 04103
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Job Type

Call Center Supervisor

cPort Credit Union is currently accepting applications for a full-time Call Center Supervisor to work in our Member Care Department. This position requires the ability to provide excellent member service, computer knowledge, ability to multi-task and attention to detail. Candidates must have excellent leadership skills and enjoy working in a member/customer-focused environment.

Essential Duties & Responsibilities

  • Answering incoming calls.
  • Assisting the members with their broad range of needs.
  • Handling escalated calls.
  • Responding to leadership requests.
  • Coach and develop employees.
  • Manage the abandoned call rate.

Location

This position will be Hybrid. Saturday hours are required for this position.

Benefits

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.

Apply Now

NOTE: You will be taken to our portal website to complete this action.

Job Details